Overview
This Cancellation Policy explains when and how you can cancel jewellery orders, EMI purchases, investment plans, and related requests on HOXTAN. By using our app or website, you agree to these rules.
Jewellery Order Cancellation
- Prepaid or COD jewellery orders can be cancelled only before dispatch / driver assignment, subject to stock and processing status.
- Once an order is packed, dispatched, out for delivery, or delivered, cancellation is not available under this policy.
- For eligible cancellations, refunds (if any) are processed to the original payment method or registered bank account after admin review.
Jewellery EMI Cancellation
- EMI jewellery orders can be cancelled only before delivery assignment / dispatch.
- On cancellation, a 10% cancellation fee is deducted from the total EMI amount already paid.
- An additional 3% GST is charged on that cancellation fee.
- The remaining amount is processed as a refund to your registered bank account after admin approval (or auto-approval within the stated SLA).
- Orders that are delivered, dispatched, or already with a driver cannot be cancelled.
SIG / Investment Plans
- You may pause, resume, or stop an active SIG plan from the app, subject to plan rules.
- Stopping a plan does not reverse installments already credited to your holdings.
- Failed or pending mandate/payment attempts follow the payment partner and app status shown to you.
Metal Withdrawals & Sell Requests
- Once a withdrawal or sell request is submitted, cancellation may not be possible after admin or payout processing has started.
- Holding periods and eligibility rules shown in the app continue to apply.
Refund Timeline
Approved refunds are sent to the bank account submitted in your KYC (or original payment source where applicable). Processing time may vary by bank or payment gateway. HOXTAN is not responsible for delays caused by incorrect details provided by the user.
Contact
For cancellation or refund questions, contact support@hoxtandigigold.com or call toll-free 18005693934.